Information About Identity Theft

Your Security and Online Banking

FIRST STATE BANK IN TUSCOLA places your protection as our highest priority. We have developed strict policies and procedures to protect your customer information.

Verification:
when you change an address, for example, we request specific information about you to verify your identity before making any changes.
Account monitoring:
irregular account activity (check orders, address changes, heavy withdrawals) prompts a phone call for confirmation.
Fraud detection:
account-monitoring enables us to recognize ID theft. We regularly receive information about known fraudulent activity, and we compare them to new account requests and account changes.
Communication:
when account activity might warrant it, we contact you regarding any suspicious activity associated with your account(s).

Additionally we have developed strong physical, electronic, and procedural controls protect against unauthorized access to your account information. If you use online banking, you will be interested to learn that supervisory guidance from numerous federal financial industry regulators has been designed to make your online transactions safer and more secure. Online security begins with the authentication process to confirm that it is you, and not someone who has stolen your identity, that is accessing your account information. First State Bank in Tuscola employs multiple techniques to assure your continued online security. We want to address some important topics with you.

Why does the Authentication process seem so complicated?

The authentication process is a strong fraud deterrent. It is designed to protect your transactional and account information by authenticating you as an authorized user. The process requires numerous pieces of information, some of which must be changed from time to time for your protection.

Why is a Security Image and Phrase required?

Your unique image and phrase will be displayed each time you log in to ensure that you are on our website, not a fake website. This adds additional security to prevent phishing. Phishing is an attempt to criminally and fraudulently acquire sensitive information, such as usernames, passwords, and debit or credit card details by masquerading as a trustworthy entity in an electronic communication, such as a web page, an e-mail, or an instant message.

How Can You Protect Yourself?

Understanding the risks and knowing how fraudsters might trick you is a critical step in protecting yourself online. You can make your computer safer by installing and regularly updating your anti-virus software, anti-malware programs, firewalls, and operating system patches and updates. Do not provide any personal or account information in personal e-mails.

It is also important to remember that FIRST STATE BANK IN TUSCOLA WILL NEVER CALL YOU OR E-MAIL YOU AND ASK YOU TO VERIFY ACCOUNT INFORMATION. If you receive such requests, do not give any information. Hang up, and call us instead.

FIRST STATE BANK IN TUSCOLA
441 GRAHAM STREET
TUSCOLA, TX 79562
(325) 554-9000
www.fsbtuscola.com